Frequently Asked Questions

Below is a list of questions that people have asked regarding items for hire. If you cannot see your question, why not contact us and we will try our best to give you an answer.

1 - Do you have a full set of Terms and Conditions?
A. Our full Terms and Conditions are here

2 - What areas do you cover?
A. We are based in the town of Javea and our delivery zones cover an area of the Northern Costa Blanca.

Our delivery area is split into four zones, and the zone you fall into is dependent on the travel distance and time involved in reaching you from our base in Javea. If you live in Javea Old town, Port or the Arenal beach area, delivery is included FREE with orders of more than 30 euros (otherwise 5€) during normal working hours.

We then have three additional zones radiating out from Javea, which are charged an extra 10€, 20€ and 30€ for delivery respectively.

Our full list of delivery areas and zones:

Zone 0 (FREE for orders over 30€, otherwise 5€)	Javea area, Castellans, Montgo, Sol del Este, Rafalet, La Colina, Pinosol, Tossalet, Toscal, Entrepinos, Toscamar, Cala Blanca, Arenal, and the Port area and along the coastal road.

Zone 1 (10€ extra delivery charge)	Urb. la Cala, Balcon al Mar, Cap San Antonio, Cabo de la Nao, Granadella, Cumbre del Sol, Costa Nova, La Lluca, Las Laderas, Ambolo, Guardia Park, Puig Molins, Balcon de Javea, Villes del Vent, Jesus Pobre.

Zone 2 (20€ extra delivery charge)	Denia Las Marinas (Burger King up to Nova Denia), Pedreguer (Monte Pedreguer etc), Teulada, Benitachell, Gata de Gorgos, La Sella, La Xara.

Zone 3 (30€ extra delivery charge)	Les Deveses (up to end of coast road), Benissa (town to A7 & coast road to Calpe), Els Poblets, El Verger, Moraira.

Unfortunately we cannot deliver to towns and villages which do not fall within our delivery area - sorry!

Please call us if you are unsure which zone you fall into, or to see if we cover your area. Our long-term aim is to expand up and down the coast in years to come.

3 - I’m not inside your delivery area or I’m arriving at an awkward time. Can I collect from your shop rather than have you deliver?
A. Unfortunately we have no customer-facing premises from which to collect goods at the moment, just a locked warehouse. We will endeavor to deliver to you at a convenient time if you are staying within our delivery area, but orders from outside our normal area cannot be taken. We deliver between 8am and 8pm Monday to Saturday. Deliveries or collections outside these times, on a Sunday or a Spanish Bank holiday must be pre-booked and incur an additional 5€ charge.

4 - Can I hire something for less than a week?
A. Any items can be booked for a period of less than a week, but due to administration, cleaning, storage and delivery costs we have to charge our full weekly rate (including delivery and surcharges, where applicable). If your order comes to more than 30€ delivery is included free within Javea, otherwise we add an extra delivery charge, depending upon your location.

5 - So why do you show daily prices on your rental list?
A. Daily prices only apply to extra days above and beyond the weekly hire period.

6 - What if I want to hire something for more than a week?
A. We are happy to rent you any of our items for any length of time you choose, on a strictly first-come-first-served basis. Please ask us for a quote if you’re not sure of the total cost of the items you wish to hire from us. Filling in and submitting an online booking form to us does NOT constitute an agreement to rent from us. There is no obligation until you confirm your booking with us.

7 - How will I receive the goods?
A. Please fill out our booking form on this website with all the required details, and your rental goods will be delivered on the day of your arrival. Please leave a gap of AT LEAST 2-3 hours after your flight landing time to ensure you have arrived at your accommodation by the time we deliver. Any goods booked in resort before 12pm will be delivered same-day where possible, and after 12pm hire items will be delivered to your accommodation the following working day, on a cash-on-delivery basis. Free delivery only applies to orders over 30€, and only within Javea. All other orders will be subject to a delivery charge. Please check with us before confirming your order if you are unsure of the total price of your order.

8 - How do I pay for the goods?
A. All items booked with us (either pre-booked or in resort) should be paid for in cash (euros) on delivery. We have no facilities to take payment in any other currency, or in any other form. Please ensure you have adequate cash to pay the delivery man, including any deposit which may be required, which you will have been informed about during the booking / confirmation process.

9 - Do I have to pay a deposit?
A. Cash up to a maximum of 100€ (euros) per item may be taken as deposit, depending upon the item(s) hired. We will confirm whether or not a deposit is required at the time of taking your order, and if so, how much that deposit will be.

10 - What if about any extra days and/or late fees?
A. Extra days occur either 1) when you call us to extend your original hire period, or 2) if we cannot collect our items on the correct return date through no fault of our own.

If you call us to extend your hire period, we charge extra days based upon the length of the extension. An extra week is charged at our full weekly rate, and extra days are likewise charged at our daily rate. Of course, there is no second delivery fee in this event, as you already have the items! However, any extra items ordered and delivered separately will be subject to their relevant delivery charges. Payment to cover the extended period of hire is expected in cash upon collection of your rental items.

If we cannot collect our hired equipment back from you on the date it is due, we will arrange to collect it again as soon as possible. We retain the right to charge for any extra days our equipment is out as well as a second delivery/collection fee, either by payment in cash upon final collection, or by (fairly) withholding some or all of your deposit, depending on the charges incurred. All penalties are charged at our usual hire rates, and there are no additional penalty fees.

11 - Is your rental equipment new and clean?
A. Although our rental equipment can never be ALL new, we pride ourselves on maintaining a ‘nearly new’ stock. We never knowingly rent old, broken or incomplete items. If an item becomes too old for our stock, we immediately replace it with new. Whether the item you rent is new or not, you can always be sure that it has been thoroughly cleaned and tested before being delivered to you.

12 - Do you supply batteries with battery-operated equipment?
A. We do not supply batteries as standard, but we have new batteries available for purchase at reasonable prices at the time of delivery of your rental item(s). Please ask our delivery man for batteries if you require them, and he will add them to your bill.

13 - What about bedding for cots and fold-up beds?
A. Cots and beds are supplied without bed linen (although they do come with mattress protectors), so please be sure to bring your own sheets etc with you. Our travel cots and wooden cots are 120cm x 60cm and our fold-up single beds are 180cm x 90cm in size. The height of the wooden cots from the mattress to the top bar is 55-57cm, depending on model. If your child sleeps in a cot at home then our wooden cots will certainly be suitable. Travel cots are better suited to younger babies.

14 - Do I have to pay a delivery charge if I’ve ordered something in addition to a previous order placed before I arrived?
A. All bookings are treated separately from each other, and are subject to their own delivery charges where applicable, as we will often have to make more than one delivery. If your order(s) come to more than 30€ (per order) then delivery is included FREE for that order, within Javea (see question 1).

15 - What if something breaks or doesn’t work through no fault of my own?
A. We do check every item for damage and test it before hiring it out, but if you do discover something broken or not working, please call us as soon as possible, and we will attempt to replace it like-for-like the next working day, if not before! If for whatever reason we cannot replace the faulty item, we will refund your rental price on a daily rate basis, based on when you report the fault to us. If you don’t report the fault to us, we cannot refund you afterwards!

16 - What if I need to cut my holiday short?
A. Please contact us as soon as possible to arrange collection of hire items in the unfortunate event that you need to return home early. We refund remaining rental days on a weekly basis only. This means that if you have hired from us for one week and need to leave early, there will be no refund. If you have hired from us for 9 days and need to leave after 5, however, we will refund the additional 2 days OVER the first week that you have booked. There is no refund of delivery charges or surcharges under any circumstances.

17 - What if my flight home leaves early in the morning?
A. If you need to leave the local area for the airport BEFORE 8am on the day of your departure, we will arrange to collect our hire items from you the afternoon before. In the case of baby equipment, we will only collect AFTER your departure if we have previously-agreed access later on that day through an agent or cleaner. Hire items CANNOT and MUST NOT be left outside for collection after departure, as this invites theft. Stolen items will be charged for at the full replacement value, as per our Terms & Conditions.

18 - What if I or one of my party accidentally or negligently breaks something?
A. Please call us as soon as possible if you break something and let us know, so that we can buy a replacement for the next customer. We sympathise and understand that accidents can and do happen, but we also expect clients to take responsibility for their own actions and those of their party, and to pay for any breakages caused. Broken / damaged / incomplete returned items will be charged for at their full replacement value, either in cash at the door, or by withholding part or all of your damage deposit, where applicable.

19 - I have received fantastic service from you – how can I recommend you?
A. Please be kind enough to mention us to friends, family, and people you meet in the local area. The better known we become, the more services we can offer you on your next visit to the Costa Blanca! We are also going to have a guestbook / testimonials page on our website soon, so if you email us with your comments, we will add them to our website when we can.

20 - I have a complaint – how can I pass this on?
A. Please use our contact page to report any complaints. We take complaints extremely seriously, and will attempt to resolve them for you quickly and satisfactorily.

21 - You don’t have what I want to hire, can you help?
A. Please go to our contact page and enter any items you wish to hire which are not listed, and the dates you wish to book. We will do our best to source the items and confirm to you by e-mail with the hire costs.

22 - What do you do with my personal information?
A. Your personal information will not be sold, distributed or in any way made available to any company, organisation or third party either connected or unconnected with the company known as Essential Rentals. You may be asked to enter personal information in connection with your booking or in order to ask us a question or request more information. In each case we will only use the information you provide to deliver the information you require, or to provide the services you have ordered and not for any other purpose.

23 - I am a local holiday rep / agent interested in your services - how can we work together for mutual benefit?
A. A large part of our business is derived from our friends and colleagues in the local property rental / package holiday industry, and we are always happy to welcome new partners on board! The benefits of working together are many, and include your company being able to offer external professional services in addition to your own, at absolutely no cost or effort to you. You will know from experience how people often ask you where they can hire things they want or need when they’re on holiday – well, we are here to fill that need! From cots and highchairs to TVs and wheelchairs, we rent out anything which won’t easily fit into a suitcase (or otherwise get forgotten, like a hairdryer). Simply hand out our leaflets or contact details to your clients, and we will do the rest! No items to buy or store. There is no effort on your part, we form an integration with your existing business practices, and a free addition to your own business services!
If you have any questions that have not been answered in this FAQ, please contact us and we will do our best to assist you with your query.

Essential Rentals